CALL TRANSCRIPTIONS & RECORDINGS
Deep understanding of each phone call
There are hidden gems in every conversation. With secure call recordings, and crystal-clear transcriptions – fueled by AI – you can analyze every customer interaction, identify trends, and unearth actionable insights that would otherwise remain hidden.
CALL SUMMARIES
Valuable information in mere seconds
Find out who called, how long the call lasted and what was said without having to go through a whole transcript. AI generated call summaries will provide you with all the data you need in just a few seconds. Save time without compromising on your data quality.
WORD & PHRASE SPOTTING
Key call insights with Word & Phrase Spotting
AI-powered conversational analytics on Nimbata goes one step further. With advanced word and phrase spotting technology you can identify key talking points, track specific customer mentions, and even flag opportunities for improvement. Optimize your approach and leverage the true power of your call data.
SENTIMENTAL ANALYSIS (available soon)
Feel the emotional beat of every call
Uncover the pulse of your calls with sentiment analysis. Don’t stop at what’s been said. Analyze how it is said, as well. By identifying positive, negative, or neutral sentiment, you can understand customer satisfaction levels, pinpoint areas of frustration, and tailor your approach for happier interactions.
AUTOMATIONS
Bring advanced Automations into your everyday work
Use the Automations builder and let Nimbata take a huge burden from your hands. Filter calls, automate tasks, tag calls, assign call values and send data to your integrated software without a single push of a button. Take back control of your time and reduce manual work.
Cut through the clutter and gain valuable insights from your calls
Discover how Nimbata can help you change the marketing game of your business. Robust analytics and call tracking will bring you valuable leads to convert.
Rene Hanli
Digital Marketing Specialist at Vezzlemedia
“What you wanted other call tracking providers to be. The customer service from Nimbata might be the best I’ve gotten from any company”
Dinesh Kumar
Business Owner at 55places
“Nimbata excels in integrating with various APIs, allowing seamless connections with existing business software.”
