KEYBAD ENTRY (IVR)

Route callers to the right team instantly with Keypad Entry IVR

Let callers choose where they want to go. Reduce misrouted calls, cut wait times, and improve caller satisfaction with a simple, intuitive keypad menu.

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Keypad entry IVR call flow menu in Nimbata

route every call with precision

Direct customers to the right department instantly

IVRs guide callers based on their keypad selection, eliminating unnecessary transfers and ensuring every customer reaches the team best suited to help them.

Workflow including keypad entry for smooth call experience

Keep spam out and let real customers through

With Call Screening enabled, callers must press a digit before proceeding – a simple action that effectively filters out automated robocalls while allowing legitimate callers to continue.

Keypad entry screening out spam and robocalls

Use one number to manage many destinations

Guide callers using keypad inputs to route them to the right agent, team, or location. Streamline your operations and direct leads exactly where they need to go.

Setting up a keypad entry IVR menu in Nimbata

want to go deeper into how it works?

Here's a little FAQ

What is an IVR?

An IVR (Interactive Voice Response) is an automated phone system that lets callers use their keypad (or voice) to navigate menu options and reach the right department or action without needing a live agent. It helps businesses route calls efficiently, reduce transfers, and deliver a smoother calling experience.

How is the Keypad Entry feature similar or different to an IVR?

This feature differs slightly from a traditional IVR because callers don’t interact with an automated voice prompt. In a standard IVR, the caller hears a greeting and instructions to press a digit to continue.

Why is it important to use Keypad Entry?

Keypad Entry is important because it helps businesses manage calls more efficiently by letting callers choose why they’re calling. This ensures they reach the right department faster, reduces handling time for agents, blocks unwanted robocalls, and provides clean, structured data about call intent. The result is a smoother customer experience and more streamlined operations.