Call Flow
Call Surveys: score every call with one key, the moment it ends
When the caller hangs up, the person who answered hears a short prompt and presses a key for the outcome. A workflow turns that key into a tag, so every call is scored on the spot.
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After the caller hangs upCall survey
Maria L.Google Ads · 4m 12s
The caller hung up, so the sales team hears:
Press 1 if the job was booked, 2 if you sent a quote, or 3 if it wasn't a lead.
Press a key, as the person who answered
Saved with the callActivity > Calls
- Priya N.Meta Ads2Quote sent
- Sam W.Direct3Not a lead
- Rosa T.Google Ads1Booked
This week, by key pressed22 calls
A workflow tags each call from its key, the moment the survey ends.
What is a call survey?
A call survey is a short prompt played to the person who answered a call, right after the caller hangs up. They press a key for the outcome, such as booked, quote sent or not a lead, and the key is saved with the call. A workflow then tags the call from that key.
It works for your own team and for clients you send calls to, with no app to open and no notes to write.
How do call surveys work?
Write the prompt, add it after your team's phones ring, and let a workflow tag each answer.
Write the survey
Type the question and the keys for text-to-speech, in the language and voice you want, or upload a recording.
1Prompt
Add it after the ring
Put the survey after the step that rings your team in Call Flow Builder, so it plays when the caller hangs up.
2Place
Turn each key into a tag
A workflow reads the key and tags the call, so the outcome shows in every report.
3Tag
Clean outcomes, without the admin
One key at the end of the call, a scored call in your reports.
Score a call in seconds
The person who answered presses one key while the call is fresh. No notes, no forms, no app.
Your clients can score too
Send calls to a client's phone and let them press the outcome, so you know which leads turned into jobs.
Tags from the key
Give each key its own workflow rule, and the call is tagged the moment the survey ends.
Outcomes in your reports
See which campaigns bring calls that end in a booking, not just calls that ring.
In their language
Choose from 22 languages and variants, with a female or male voice, or record the prompt yourself.
Start it when you're ready
The survey starts when the caller hangs up, or sooner when the person answering presses *.
A week of calls, scored as they ended
Every call was answered, surveyed and tagged before the next one rang.
This week's calls, by the key pressed
From hang-up to a scored call
What happens in the seconds after a call ends.
- The caller hangs up
The survey plays
The person who answered hears your prompt.
- A second later
They press a key
The key is saved with the call.
- Right after
The call is tagged
A workflow sets the tag, and sends booked calls to your CRM or Google Ads.
Manual notes vs call surveys
Asking people to log outcomes later rarely works. One key at the end of the call does.
| Notes after the call | Call surveys | |
|---|---|---|
| Effort | Open an app and type | Press one key |
| When it's logged | Later, if at all | The moment the call ends |
| Clients can do it | Only with a login | Yes, from their phone |
| In your reports | Free text | A tag on every call |
Who uses call surveys?
Pay-per-call
Let buyers mark which leads were real.
Agencies
Show clients which campaigns brought booked jobs.
Home services
Log bookings and quotes without a CRM.
Sales teams
Score every call before the next one rings.
Frequently asked questions
What is a call survey?
A call survey is a short, automated prompt played right after a call ends to the person who answered it, whether that's your team or your client, so they can score the call with a single digit. It helps capture accurate call outcomes instantly without relying on notes or manual data entry.
Can I upload a custom audio survey I have recorded?
Yes, you can upload your own recorded message and use it as your post-call survey. This lets you deliver a fully customized survey in your own voice, tone, and style.
Why should businesses use call surveys?
Businesses use call surveys to capture accurate call outcomes instantly. Instead of relying on manual notes, agents – or even clients – can tag calls with a single digit the moment they end. This creates clean, reliable data that improves reporting, helps assess lead quality and team performance, and makes campaign optimization faster and more informed.
Who hears the call survey?
The person who answered the call. The survey starts when the caller hangs up, or sooner when they press *.
How does a key press become a tag?
The key is saved with the call. A workflow rule reads it and tags the call, for example key 1 sets Booked.
Can the survey be in another language?
Yes. Type it for text-to-speech in any of 22 languages and variants, with a female or male voice, or upload your own MP3.
Which plans include call surveys?
Call surveys are included on the Marketing and Agency plans.
Still unsure? Talk to a human
Everything you need for call tracking.
Add a call survey and score every call the moment it ends.
- 14-day free trial, no credit card
- Billed per answered call
- 24/7 expert support
- No long-term contracts