Information We Collect And How We Use It (As Controllers)
Information Provided by You Directly
We collect information needed in order to fulfill your requests, which may take place using a form on our web site, when you call us or you send us an e-mail. If you just need to know about our services we will require contact information, such as your name, address, telephone number and e-mail address so that we can respond to your request.
Information Collected Automatically
When visiting the Nimbata Site, we and the service providers acting on our behalf, automatically collect certain data using tracking technologies, such as cookies and web beacons.
This data is used to understand how visitors of the Nimbata site or app are using it and which pages and features are most popular. It also helps us to improve our website and track performance of our advertisements. In addition, tracking technologies are used to help improve the navigation experience on the Nimbata site and app and to determine propensity to purchase.
Our site includes various types of cookies to enhance the user experience. These include:
- Required: These cookies make it possible for you to access our account portal, navigate within the portal, and access information related to your account.
- Functional: These cookies help you optimize your experience with the app, as they remember preferences or settings so that you don’t have to change them on each visit.
- Performance: These cookies collect data on the visitor experience with the Nimbata site or app. It includes time spent on site, pages visited, etc. Third party providers currently used for performance include: Hotjar, Google Analytics and Optimizely.
- Targeting & Advertising: These cookies are used to primarily track the performance of our advertising. Third party providers currently used for targeting & advertising include: Bing Ads, Google Adwords, Doubleclick, Facebook Audiences and Linkedin Ads.
Web Beacons are similar to cookies and they are used to improve the website functionality
If you subscribe to our services, we will also need information that relates to the relationship between Nimbata and the customer (or subscriber). This may include: billing, contact, credit card information and in some cases the Tax Identification Number. All personal information is accessible and can be modified by the respective subscribers.
This account information is collected so that we know who you are and so we can communicate with you about your account, and we can recognize you when you communicate with us through the Nimbata app.
Your email address and your account password are used to authenticate your account and allow you to access your application. If two factor authentication is set up for your account, we’ll ask you to enter a telephone number to which we will communicate verification codes to verify that it is you logging into your account. When you sign up for a paid account or upgrade your account from a trial account, we’ll ask you to provide our payment processor (Stripe/Paypal) with information like your credit card data and/or your billing address. Our payment processor, acting on our behalf, gathers this so that we can bill you for your use of our services and will generally share your billing address with Nimbata.
For some products such as Tracking Numbers (in certain countries), we may have to obtain a physical address from you in order to abide by local regulations. This information may be kept on record and shared with the telecommunications carrier from whom Nimbata obtained the phone number from or local government authorities upon their request. Unless prohibited by law, we will always let you know if we have to share your address under such circumstances.
Furthermore, when you interact with our customer support team, sales team or account management team, you will be asked to give your account information and share with us the question or problem you’re experiencing. We gather this information so that we can help you with your question or problem.
If using a Nimbata API, you will also be given access to an authentication key specific to your account. This will be used in connection with making requests to our platform. We keep a record of these credentials, so that we know that it is you making the requests.
Customer Usage Information includes operational information like call logs, origination and termination points (i.e. to/from phone numbers), call traffic routing information, API requests or app activity information.
We collect this information so that we can appropriately manage and route customer traffic, analyze and improve our products and services, and identify and solve problems that may come up. We also collect it so that we can properly bill you for your use of our services and to support regulatory requirements, such as calculation and reporting of tax or similar obligations.