WHERE +7,000 BRANDS TURN FOR CALL INTELLIGENCE
Tracking & Attribution
Connect calls back to marketing sources and campaigns
DNI (Dynamic Number Insertion)
Swap phone numbers on your website dynamically based on each visitor’s source.
Custom URL Parameters
Pass UTM parameters and custom URL variables into your call data. Enrich every call record with the full marketing context.
Tracking Numbers
Local and toll-free numbers that capture every call back to the source that drove it. Assign unique numbers to campaigns, channels, or landing pages.
Call Handling & Routing
Control how calls flow, reach agents, and are managed in real time
Call Capping
Set a maximum number of calls a tracking number can receive and prevent budget overruns
Call Greetings
Play a custom audio message when a caller connects. Set the right first impression and communicate key info
Call Routing
Direct incoming calls to the right person, team, or location based on rules you define. Reduce transfers and cut wait times,
Call Whispers
Play a short message to your agent just before they’re connected to a caller — including the ad source, keyword, or campaign that drove the call.
Caller ID
Choose what appears on your screen – anonymous, tracking, or destination number – and identify lead source and campaign performance.
Keypad Entry / IVR
Guide callers through a menu using keypad inputs. Qualify intent, route to the right team, or collect data.
Voicemail
Capture calls that go unanswered with a branded voicemail prompt. Never lose a lead to a missed call.
Call Surveys
Score and classify calls on the spot. Tag calls instantly with one simple digit press and keep your lead insights clean.
Conversation Intelligence
Capture, analyze, and extract insight from call content
Call Recording
Record inbound calls automatically and store them for review. Never miss a detail from an important conversation.
Call Transcriptions
Convert call audio into searchable, readable text. Review conversations at a glance & pull out key moments.
Call Summaries
Get an AI-generated summary of each call’s key points. Understand what happened in a call fast, without reading a full transcript.
Call Notes
Surface the insights that actually matter with AI notes. Define exactly what to capture—like intent, follow-ups, or requirements—so your team focuses on high-value leads.
Call Tags
Label calls with custom tags to classify leads, flag outcomes, or group conversations by type.
Call Values
Assign a monetary value to individual calls or call outcomes. Bring revenue context into your call data.
Rating
Score calls automatically based on quality or outcome. Identify your best-performing campaigns, numbers, and agents at a glance.
Custom Fields
Create your own data fields to capture information that’s specific to your business. Go beyond default call data.
Reporting & Notifications
Surface data and keep your team in the loop
Email Notifications
Get instant email alerts when a call comes in, is missed, or meets conditions you define. Stay on top of high-priority leads without being glued to the dashboard.
Export Leads
Export your call and lead data in one click and uncover behaviors, preferences, and insights that sharpen your marketing and sales strategies.
SMS
Connect with leads and customers via text right from your tracking numbers – receive, reply, and stay in touch without missing conversations.
Built-in Tools
Everything you need to plan, build, and automate — without leaving Nimbata
Number Pool Calculator
Get the exact number of tracking numbers you need to ensure accurate attribution and no budget leaks.
Call Flow Builder
Automate the way incoming calls move through your business. Set greetings, routing rules, IVR menus, and fallback options — all in one place
Workflow Builder
Automate what happens when a call meets your criteria. Trigger actions like tagging, notifications, or CRM updates based on call outcomes.
Agency & Growing Teams tools
The infrastructure to scale call tracking across clients, teams, and brands
White Label
Rebrand the Nimbata platform with your own logo, colors, and domain. Deliver a seamless, professional experience to clients under your brand.
Projects
Organize tracking numbers, campaigns, and call data into separate client or brand workspaces. Keep everything the right data in the right place.
User Permissions
Control exactly what each team member or client can access, view, or edit. Grant the right level of access to the right people and keep sensitive data where it belongs.