Be prepared for what’s next! A call whisper will play a short audio message before you answer the call, preparing you to handle the lead with important information beforehand.
Record, revisit and listen to all answered calls. Use call recordings to train agents, monitor interactions and tag calls based on their outcome.
Keypad Entry (IVR)
Use IVR to help your callers reach the right team. This streamlines the call process, directing callers to the right department or information efficiently, enhancing their experience.
Greetings create a welcoming first impression for your callers. They can vary based on marketing campaigns or the time of day.
Call surveys involve post-call questions for agents that help you better manage and tag your phone leads.
Lead Scoring & Call Notes
Score and Evaluate the quality of your phone leads using our star classification rating system. Take notes on your phone leads after your call. Sync that information to your CRM automatically so that they never get lost
Configure a personalized voice greeting that the caller will hear before they leave a message. Choose to route calls directly to Voicemail or when calls go unanswered. Recorded messages are stored in your call tracking account for you to listen.
Craft your ideal
call experience – with ease
Drag and drop any of our call addons and routing options. Build your custom call flows with our intuitive editor – no code needed! – to more easily handle, capture and manage your phone leads.
Classify and label calls with relevant information. Call tags help you organize and sort calls based on specific criteria, enabling easy retrieval, analysis, and reporting.
Add any field you wish to monitor to your records. Separate your branded from non-branded conversions, your ppc from your organic leads etc.
Stay in the loop with real-time alerts straight to your inbox, keeping you informed about vital call activities – from missed calls to voicemails and lead inquiries.
Put call tracking automations in action
Save time spent on classifying and managing your phone leads – customize Νimbata to get your work done automatically
Automate classification of your phone leads
There’s no time for admin and manual work, and we get that. Use automation rules to seamlessly assign tags to your phone leads based on the criteria you set.
Add custom layers of information to each call record
Add custom checkboxes, notes, values, or even lists to enrich your lead data according to your business needs.
Enrich your integrated apps with phone leads that matter
Avoid distractions caused by blurry data. Send only true phone leads to your favorite tools – such as Google Ads, HubSpot, Google Sheets, Google Analytics 4, Slack etc.
Call Tracking Features FAQ
Call tracking features are a set of tools and functionalities designed to enhance your ability to monitor, analyze, handle and optimize incoming phone calls generated by your marketing efforts. These features include whispers, call recordings and transcriptions, IVR, greetings, and call surveys, each offering unique benefits to improve customer interactions and refine marketing strategies.
Call tracking features provide several advantages:
– Enhanced Personalization: “Whispers” and customized greetings allow you to provide tailored information to your team and callers, creating a more personalized experience.
– Insightful Analytics: Call recordings and surveys provide valuable data for analyzing customer interactions, improving employee training, and refining your marketing campaigns.
– Real-time Feedback:Call surveys offer immediate feedback, helping you gauge customer satisfaction and make necessary adjustments promptly.
– Efficient Training: Call recordings aid in training your staff by offering real examples of customer interactions, enabling you to address areas that need improvement.
– Data-Driven Optimization: These features help you optimize marketing efforts by attributing calls to specific campaigns and understanding which strategies are most effective.
Setting up Nimbata is straightforward and can be done very quickly, depending on the complexity of your requirements. You can find setup guides in our helpdesk or book a demo with one of our call tracking experts to help you with the set up process.
Yes! You can find the full documentation here.
Yes, Nimbata prioritizes user privacy and comply with data protection regulations like GDPR and CCPA. Call recordings and storage practices are customizable to meet HIPAA legal requirements.
Capitalize on Nimbata’s features for your success
Combine different functionalities and set your creativity in motion – unlock the power of Nimbata
Engage with your callers using SMS
Track your SMS messages like forms and calls, and discover which marketing channel drove the conversation. Easily receive an email when you get a new SMS or respond to it directly from your Nimbata portal.
Track Forms alongside calls
Combine Form with Call Tracking to access a comprehensive portrayal of your leads’ interactions and activities, granting you a more profound grasp of your marketing funnel. Streamline the process of attributing, monitoring, and categorizing your leads from forms.
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Explore more about nimbata
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Save time spent on researching and educating yourself. with one of our Call Tracking Experts who will walk you through the platform and help you attribute your valuable phone calls back to your PPC & SEO efforts.