What is call routing? Call routing- which is used in business phone systems- is the procedure of automatically distributing inbound calls to a queue and then route them to specific employees or departments following some predefined criteria and rules. Call routing and customer experience Call routing is a must-have for every business, and most importantly …
Take full advantage of what Nimbata can offer to your business with those 5 easy-to-implement call tracking tips. Tip #1: Set up Call Recording Customer Experience is a top priority for most businesses and Call Recording will be your best ally to provide exceptional services to your clients. Listening to call recordings, in the first …
5 Essential Call Tracking Tips to Boost Your Marketing ROI Read More »
Improving ROI measurability is the number one data marketing goal. This is what 68% of businesses say (1). Well, it’s absolutely a normal statement to make… Obtaining a true picture of the return on your marketing spend is almost everything- and it’s impossible to get it without call analytics. Most marketers and owners know that …
Setting up call tracking shouldn’t be difficult. Having this in mind, we designed an easy process for Nimbata to make it easy for anyone to set it up on their website. In fact, Nimbata can be up and running on your website in less than ten minutes. So, you can measure calls as easily as clicks, with …
