INTEGRATIONS / Dynamics 365 Sales

Dynamics 365 Sales

Every inbound call becomes a Microsoft Dynamics deal — automatically.
With the marketing source, call outcome, and lead context your sales team needs to close.

Why Dynamics 365 Sales + Nimbata?

Keep your Microsoft Dynamics pipeline complete. Nimbata auto-creates deals for new callers and updates existing ones in real time.

Screenshot showing Nimbata fields mapped to Microsoft Dynamics fields. “Intent Tagging” is mapped to “Call Outcome” and “AI Values” is mapped to “Budget Amount.”
Data mapping

Your data, your way. Call outcomes, lead quality, and AI insights land exactly where you need them in Microsoft Dynamics.

Screenshot of Nimbata trigger configuration options for Microsoft Dynamics. It shows separate settings for new callers and repeat callers, with dropdown menus to choose triggers.
Sync when it matters.

Only the calls that matter, synced to Microsoft Dynamics. Filter by lead quality, call length, or outcome — no noise in your CRM.

Screenshot of Nimbata’s copy-paste configuration feature. It displays a source project “7Keys – Client” and options to paste configuration into multiple Dynamics projects, including “ReallyGoodLeads – Client” and “LoveYourHome – Client.”
Scalable configuration

Manage one client or a hundred. Copy your setup across all projects in seconds and keep every account consistent.

Stop losing phone leads after the call ends.

(Microsoft Dynamics only knows what you tell it. Nimbata tells it everything.)

Microsoft Dynamics 365 Sales integration with Nimbata showing automatic CRM contact update and caller ID data mapping.

Automatic lead & opportunity sync

Every inbound call is instantly logged in Dynamics — creating new leads or updating existing opportunities with caller details, source data, and AI-enriched insights.

Ensure your sales pipeline stays accurate and up to date, so your team always acts on the freshest information.

Dynamics 365 Sales dashboard enriched with Nimbata call attribution data including campaign source, landing page, and keyword tracking.

End-to-end attribution & revenue visibility

Nimbata ties every call back to its original marketing source and pushes attribution data directly into Dynamics dashboards. Track performance from first click → phone call → closed deal.

See the full ROI of your campaigns without guesswork, all inside Dynamics.

AI call classification in Dynamics 365 Sales using Nimbata, with options to set call rating, values, notes, and tags automatically.

Smarter call classification with AI

Nimbata AI understands, and automatically classifies calls as sales,opportunity, support, or spam. It also tags conversations with lead quality, call value, and action-ready notes.

Free your team from manual reviews and focus only on conversations that close deals.

Turn every call into a sales-ready lead inside Dynamics 365 – automatically.

Dynamics 365 Sales meets real-time call intelligence

HOW IT WORKS

Nimbata integration workflow — automate post-call actions across your stack

Smarter CRM automation.

Build workflows using 30+ real-time conditions — from source, duration, and caller type to AI-detected outcomes – to decide which calls deserve a CRM update, and when. No more one-size-fits-all logic.

Every call becomes a qualified Dynamics contact.

Let AI summarize the conversation, take notes, detect buying intent, and automatically assign lead value and tags — so your CRM reflects reality, not assumptions.

Automate every next step in Dynamics

Configure exactly what Nimbata should do in Dynamics after a call — from creating new contacts to updating properties or logging call activity. Fully customizable to your CRM setup.

Nimbata + Dynamics 365 Sales Integration FAQs

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