Know where callers found you, before picking up the phone!
Quickly identify the sources of your sales leads.
Isn’t it great to know which campaign or offer drove the call before connecting with your customer? If you run one-time offers or discounts, you have this information in hand and can share it with your client.
Knowing the marketing source or the campaign that drove the call allows you to focus on the things that matter. Shorten call durations and provide your customers with an experience they will not forget.
Let’s face it. A good call outcome leaves you and your customer happy. Use call whispers to improve customer satisfaction, by having all the necessary information about the call that is about to be handled.
Be prepared before answering the call
Know exactly where leads are calling you from
Call whispers are part of Nimbata’s call flow builder and can be setup instantly. Simply add the call whisper option in the call flow and choose the message that should be played.
Nimbata allows you to upload your own call whisper audio files. Want to upload the same audio file to multiple call flows or clients? Use our media library to manage your audio files.
Don’t have a custom recording? Nimbata uses advanced text to speech technology to transform any string of text to an audio message.
Choose the language of your whisper message and the voice type (male or female).
Call Whispers FAQ
Call tracking features are a set of tools and functionalities designed to enhance your ability to monitor, analyze, handle and optimize incoming phone calls generated by your marketing efforts. These features include whispers, call recordings and transcriptions, IVR, greetings, and call surveys, each offering unique benefits to improve customer interactions and refine marketing strategies.
Call whispers are a valuable tool for improving customer interactions, increasing agent efficiency, and ensuring that calls are handled with professionalism and accuracy. They are a form of real-time audio cue or notification that is discreetly played to the callee just before they answer an incoming call. These whispered messages are typically heard only by the callee and not the caller on the other end of the line.
The primary purpose of call whispers is to provide the callee with essential information about the incoming call before they engage with the caller. This information can include details such as the caller’s identity, the source of the call (e.g., marketing campaign, specific phone line), the nature of the inquiry, or any other relevant context. Call whispers serve as a quick briefing or reminder, allowing agents to tailor their responses and handle the call more effectively.
Yes! Nimbata allows you to upload an audio file that will play before you answer the call
Nimbata allows you to set a call whisper through text to speech. Type the message you want to be played, select between male or female voice, and the language and you are all set!
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