Quickly find what your phone leads are talking about
Transcribed conversations make it easier for you to review and analyze your phone calls, identify key talking points, and extract actionable insights for improved customer interactions and marketing strategies.
Transcribed calls can be searched for keywords or patterns that indicate an intent. Use call transcripts to identify customer preferences, assess agent performance, and gather data for market research.
Call center and customer service teams can use call transcriptions for training purposes. New agents can review transcripts of successful calls to learn best practices, and supervisors can provide feedback based on these transcripts.
Easily search for specific information within conversations, making it quicker to locate relevant details when needed.
Simply recording calls is not enough
Call recording is great. Having a transcript of the conversation is even better!
Partnering with leader in the field, utilizing the most advanced deep learning neural network algorithms for automatic speech recognition (ASR
Easily locate a particular call or identify calls that fit specific criteria with quick transcript search and report filtering options. Just a few clicks is all it takes to find exactly what you need.
Call Transcriptions FAQ
Call tracking features are a set of tools and functionalities designed to enhance your ability to monitor, analyze, handle and optimize incoming phone calls generated by your marketing efforts. These features include whispers, call recordings and transcriptions, IVR, greetings, and call surveys, each offering unique benefits to improve customer interactions and refine marketing strategies.
Call transcriptions refer to the process of converting phone call conversations from audio recordings into written text. Nimbata’s technology uses state of the art speech recognition software and algorithms to analyze the audio and produce a written transcript of what was said during the conversation.
Call transcripts can be valuable for a variety of purposes, including:
– Analysis: Transcribed calls can be analyzed for patterns, trends, and insights.
– Training: Call center and customer service teams can use call transcriptions for training purposes. New agents can review transcripts of successful calls to learn best practices, and supervisors can provide feedback based on these transcripts.
– Search and Retrieval: Storing call transcripts allows organizations to easily search for specific information within conversations, making it quicker to locate relevant details when needed.
Navigate to Lead Tracking -> Call Flows. Create a new or edit an existing call flow with the Call Flow Builder. Add call recording and check the Transcription option. Nimbata will transcribe the call in the number’s local language.
Nimbata supports over 100 spoken languages. For a complete list visit our partner’s website
Power true attribution with
Call Tracking
Leave stress out of set up process – attribute phone calls in a matter of seconds
Wait, there is more!
Explore more about nimbata
Product Updates
We are obsessed with revolutionising our product – that’s why we launch new enhancements, and features every month. Don’t see something you need? Drop your request in the chat or email us at hello@nimbata.com.
FAQ
We’ve gathered all your question in one single place, get all your questions answered without even asking.
Product Demo
Save time spent on researching and educating yourself. with one of our Call Tracking Experts who will walk you through the platform and help you attribute your valuable phone calls back to your PPC & SEO efforts.