Create a great first impression
Greetings help you to set the ground for a friendly upcoming conversation, create a positive image using your brand’s voice, and guide your callers to the right destination.
Customize your phone call greetings based on your caller location.
Each brand has its own unique voice. Greetings makes it easier to communicate your brand’s voice before even speaking to your caller in a way that makes them feel welcome and closer to your business.
You never know what really works, if you don’t experiment with it. Testing your greeting messages helps you improve caller experience including call abandonment rates.
The secret to great first impressions
Warm up your callers with a welcoming message
Call greetings are part of Nimbata’s call flow builder and can be setup instantly. Simply add the call greeting option in the call flow and choose the message that should be played.
Nimbata allows you to upload your own audio files. Want to upload the same audio file to multiple call flows or clients? Use our media library to manage your audio files.
Don’t have a custom recording? Nimbata uses advanced text to speech technology to transform any string of text to an audio message.
Choose the language of your greeting message and the voice type (male or female).
Guide your callers to the right department or individual, to save time reduce frustration, and create a sense of promptness.
Call Greetings FAQ
Call tracking features are a set of tools and functionalities designed to enhance your ability to monitor, analyze, handle and optimize incoming phone calls generated by your marketing efforts. These features include whispers, call recordings and transcriptions, IVR, greetings, and call surveys, each offering unique benefits to improve customer interactions and refine marketing strategies.
A call greeting is a recorded message or script that plays when someone calls your phone number. It serves as a friendly or informative introduction to the call and can include information like your name, company, and a request to leave a message if you’re unavailable.
A message to welcome your callers contributes in:
-Creating great first impressions: Call greetings are often the first interaction callers have with your business or personal phone. A well-crafted greeting can leave a positive first impression, making callers more likely to engage with you.
–Professionalism: They convey professionalism and competence. A clear and concise greeting with essential information, such as your name and company, reassures callers that they’ve reached the right place.
-Sharing information: With a Call greeting, you can provide valuable information, such as operating hours, alternative contact methods, or special announcements. This helps callers get the information they need without waiting on hold.
-Call Management: They help manage calls efficiently. By instructing callers on what to do next, such as leaving a message or pressing a specific key for assistance, you can streamline call handling.
–Establishing Branding: Call greetings are an extension of your brand identity. They allow you to showcase your brand’s personality, values, and culture, which can resonate with callers and reinforce your brand image.
–Accessibility: For businesses, call greetings ensure accessibility by providing essential information to callers with disabilities, language preferences, or specific needs.
Yes, you can use recorded messages, but ensure they are clear, concise, and up-to-date. The file should be in MP3 format.
Yes, you can have call greetings in multiple languages to accommodate a diverse audience.
Power true attribution with
Leave stress out of set up process – attribute phone calls in a matter of seconds
Wait, there is more!
Explore more about nimbata
We’ve gathered all your question in one single place, get all your questions answered without even asking.
Save time spent on researching and educating yourself. with one of our Call Tracking Experts who will walk you through the platform and help you attribute your valuable phone calls back to your PPC & SEO efforts.