Call intelligence with published, predictable pricing.
AI included, live in a day, built for agencies.
See how Nimbata compares
Where 7,000+ agencies and brands turn for call intelligence
- BMW
- novi.digital
- Skyleads
- RelyOn Nutec
- Wizard
- OMD
Why teams compare Infinity and Nimbata
Three things teams tell us when they switch:
Enterprise-oriented pricing
Advanced features sit on premium tiers.
More setup
Getting the most out of it often needs training.
Reporting your way
Nimbata lets you build custom dashboards for every client.
THE NIMBATA WAY
The next-generation of call tracking is here, take a look:
Here's how our customers know what actually drives calls and revenue
Attribution
Answers, not just call logs
Nimbata ties every inbound call to the keyword, ad, landing page and visitor session that drove it, then pushes that straight into Google Ads, GA4 and your CRM, so the data actually changes how you bid.
With Nimbata you get:
Every call tied to the revenue it brings in
Call outcomes and values sent straight to Google Ads, GA4 and your CRM
Lead intelligence
Smart insights on every plan, not behind a paywall
Every call becomes structured insights: outcomes, value, intent, sentiment.
With Nimbata you get:
AI that tags, scores and summarizes every call, with no setup needed
Qualification rules you write in plain English, not complex rule-builders
Integrations
Integrations that bend to your workflow
Push qualified calls, deal values and outcomes into Google Ads, GA4, HubSpot, Salesforce and your reporting stack — automatically. Build the logic with a drag-and-drop workflow builder: tag, score, sync and upload multiple conversions exactly when and how you need them.
With Nimbata you get:
API, webhooks and automations on every plan you need
A drag-and-drop workflow builder that syncs data exactly when you want
Infinity vs Nimbata
side-by-side feature comparison
Get everything you want from a call tracking software, without the enterprise price tag, the learning curve, or the add-on bills.
| Features | Nimbata | Infinity |
|---|---|---|
| Core call tracking essentials Call attribution, dynamic number insertion (DNI), keyword-level tracking, call recording, and basic integrations. | ✓ | ✓ |
| AI insights included as standard Intent, sentiment and value on every lead, not a premium add-on. | ✓ | ✓ (premium add-on) |
| Revenue & value attribution Push call value and revenue into Google Ads and your CRM. | ✓ | Partial |
| Custom call qualification Write your own rules in plain English, beyond fixed "Sales / Non-Sales" tags. | ✓ | ｘ |
| AI Custom fields Capture the business details that actually matter (service booked, job type, stage, priority, and more) with fully customizable fields. | ✓ | ｘ |
| Build-your-own dashboards & reports Custom views and funnel-stage segmentation, not a locked last-click view. | ✓ | Partial |
| Adaptable to your process An intuitive drag-and-drop workflow builder that automates every critical step. From tagging to syncing to qualification, exactly how you need it. | ✓ | ｘ |
| Smarter Integrations Trigger CRM updates, create contacts, and push multiple conversions based on your rules, not the platform’s limitations. | ✓ | ｘ |
| Modern, self-serve interface Live in a single session with no developer and no mandatory training. | ✓ | ｘ |
| Unlimited client sub-accounts, per-client billing Run every client from one login with its own dashboard, numbers and invoice. | ✓ | Limited |
What you get with Nimbata
AI Questions
Ask AI to qualify your calls
Set your qualification rules in plain language, and see your leads getting tagged on autopilot.
Custom properties
Custom properties that fill themselves
Define the data points that matter to your business and Nimbata extracts them from every call automatically.
Exporting
Export anything, anywhere.
Build custom views for each client or campaign, then share or export without hitting paywalls or row limits.
REAL TEAMS, REAL RESULTS
It's like having a marketing analyst work on every campaign.
Teams switching to Nimbata find out in week one what took them months to guess before.
AD SPEND SAVED
25%
“With Nimbata, we can see which campaigns bring in leads and reinvest away from the ones that don’t.”
GROWTH
4.5x
"Before Nimbata, everything was manual CPC - every day was a new battle. Now, the algorithm knows exactly which jobs bring more money."
VOLUME INCREASE
10→200+
"When clients question lead quality, I just play the call recording. No more debate."
Hassle-Free Migration
Within your first days you will ask why you didn’t switch years ago
Switching day
- Numbers ported to Nimbata
- Set up call & form tracking
- Go live and start collecting data
Start qualifying your leads
- Define what counts as a qualified call
- See which campaigns bring real leads
- Get your first insights into lead quality
Start optimizing performance
- Send qualified calls to Google Ads
- Improve performance with better data
- Invest budget where it actually drives revenue
What every Nimbata migration includes:
Done-for-you setup
We import your numbers, DNI configs, and flows
Zero downtime
No lost tracking, no broken attribution.
24-hour go-live
Most users migrate in <24 hours.
A dedicated specialist
A real human helps set up your account end-to-end.
Infinity vs. Nimbata FAQ
The questions that come up most often on demo calls.
Is Nimbata cheaper than Infinity?
Almost always, yes. Infinity starts at $249/month plus a per-call fee, so your bill grows with every call. Nimbata starts far lower, charges one flat rate per answered call, and includes AI insights, custom automations and integrations on standard plans instead of stacking them on top.
What's the difference between Nimbata's and Infinity's AI?
The difference is packaging and flexibility. Infinity's Conversation Analytics and Smart Outcomes are mature, but have historically sat on a premium add-on tier on top of the base plan, built around a fixed set of outcomes and scorecards. Nimbata includes AI on its standard plans. It includes transcription in 100+ languages, AI summaries, intent, sentiment, and auto-classification, plus custom fields and plain-English qualification rules you write yourself, e.g. "flag any call that mentioned pricing" or "score this call higher if they asked about availability." See our AI call tracking guide for the full picture.
When is Infinity actually the better choice?
We'd rather have you on the right platform than ours by accident. Infinity is the stronger pick in three specific cases:
1// You're a large enterprise or contact centre that needs hosted PBX, ring groups, caller insight, and deep contact-centre telephony integrations, Nimbata focuses on marketing call tracking and attribution.
2// You operate in a regulated industry and need formal certifications like ISO 27001 and PCI DSS plus a dedicated compliance solution.
3// You want a high-touch, white-glove relationship with a named account manager and an award-winning customer success program.
What's the best Infinity alternative for agencies specifically?
Nimbata is purpose-built for the agency model: unlimited client sub-accounts from a single login, native white-label dashboards, per-client billing, shareable report links & an agency partner program. Infinity is enterprise-oriented with no published multi-client agency tier, so running many smaller client accounts means separate subscriptions at enterprise pricing. For boutique and performance agencies that Infinity's own pricing tends to rule out, Nimbata removes both the cost and the setup complexity. Full breakdown on our call tracking for agencies page.
Can I keep my phone numbers if I switch from Infinity to Nimbata?
Yes, number porting is free, and our team migrates your tracking numbers, DNI configs and call flows for you with zero downtime, most accounts live in under 24 hours. Want it fully done for you? See the Jumpstart service, or browse the Help Center.
Last updated: October 1, 2026. Pricing comparisons reflect current published rates on Infinity's and nimbata.com as of the update date. Reviewed by Loukia Balomatini, Growth Marketer at Nimbata. If you have more questions, contact us so we can help
Make the switch from Infinity. Keep the intelligence, simplify the pricing.
Flexible Product, Expert Support, Transparent Pricing.
No credit card required · Setup in under 10 minutes