Nimbata is on a mission to revolutionize the way you track, analyze, and leverage your phone leads. We take your voice, feedback, and reviews seriously, and we continue to improve our product. The main reasons our clients switch to Nimbata from other vendors are:
1. Support
Nimbata has call tracking specialists ready to help and available by various means. Here are some of the ways Nimbata offers support:
– The Nimbata Blog: Nimbata maintains a comprehensive knowledge base that contains articles, tutorials, and guides to help users understand and utilize the platform effectively. The knowledge base covers topics such as setting up call tracking, configuring integrations, troubleshooting common issues, and more.
– Help Center: Nimbata’s Help Center serves as a centralized hub for customer support. Users can access the help center to search for answers to frequently asked questions, browse through articles and guides, and find solutions to common problems.
– Email Support: Users can contact Nimbata’s support team via email. By sending an email to the designated support address, users can describe their queries or issues in detail and receive assistance from the support team. Nimbata typically responds to email inquiries within a specified time frame.
– Live Chat: Nimbata provides a live chat feature on its website, allowing users to have real-time conversations with support agents. Users can access the live chat option to ask questions, seek guidance, and get immediate help with any technical or account-related issues.
– Phone Support: Nimbata offers phone support for more urgent or complex matters. Users can reach out to Nimbata’s support team via phone during specified business hours to discuss their concerns directly with a support representative and receive personalized assistance.
– Dedicated Account Managers: Depending on the user’s subscription plan and specific requirements, Nimbata assigns a dedicated account manager to provide personalized support. Account managers can assist users with onboarding, configuration, troubleshooting, and optimizing their call tracking campaigns.
———-
2. Pricing Model
Nimbata is the only call tracking platform that charges per answered call – not per minute. Customers can use the pricing calculator to get an estimate on what their monthly investment will look like and this seems to bring us ahead of the competition.
———-
3. Data Reporting
With Nimbata agencies and businesses can create their own dashboards and share them with their clients or teams, directly within the platform. This alleviates our users from extra costs and subscriptions to 3rd party reporting tools. Nimbata also allows you to save these custom reports as PDF and share them with your teammates or clients.
———-
4. Lead Sharing
Nimbata takes exporting of leads a step further, by allowing users to create custom views, save them and share them with teammates. Data in these views can be exported in CSV or Excel format with a single click of a button.
Need more reasons to switch?
Set up a time to talk to our digital marketing experts here at Nimbata. Our team is happy to discuss the pros and cons of different call tracking platforms, including CallRail. We look forward to hearing from you soon!
Nimbata offer a wide variety of call tracking features including whispers, call recordings and transcriptions, IVR, greetings, and call surveys, each offering unique benefits to handle calls, engage with your audience, track your marketing performance, and manage, classify & score your phone leads. You can find the full catalogue of features here.
Other services give the illusion of fair pricing, but then include usage costs such as per-minute charges, or other ‘hidden’ fees. As a result businesses get stuck with a hefty bill for lengthy calls and may even consider call tracking expensive.
Nimbata simply tells it like it is, and puts the control in your hands. Nimbata is the only call tracking platform that charges per “answered call”, not per-call, not per-minute. This way your monthly costs will be based on what matters most to marketing: the answered calls (aka warm leads) that nimbata helps you generate
We know! Transferring your existing numbers can be intimidating and there is always the fear that there will be lost calls during the process.
WRONG
Transferring your existing client setup and call tracking numbers is your right, and we take on all the effort!
You will get a dedicated account manager who will initiate and run the process, without you having to perform any setup actions.
