Recordings & Transcriptions

Read or listen to every conversation with call recording & transcription

Obtain a searchable database containing all call recordings and transcripts to gain comprehensive insights into your customer interactions, call handling, and other relevant information.

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Record and transcribe every call to the cloud.

Nimbata integrates seamlessly with the leading telephony providers without causing any disruptions, enabling you to securely record and transcribe all inbound calls made to your contact centers, locations or agents’ mobile phones.

Track the complete customer journey with call recording.

Nimbata starts recording from the moment the call connects, instead of only when the agent picks up like other systems, and continues to do so even if the call is transferred, allowing you to capture the entire caller experience on every call.

Quickly find what you are searching for.

Easily locate a particular call or identify calls that fit specific criteria with quick transcript search and report filtering options. Just a few clicks is all it takes to find exactly what you need.