Help your leads reach the right person, while eliminating robocalls.
Use IVR to streamline the call handling process, directing callers to the right department or information efficiently, enhancing their experience.
IVRs can direct callers to the right department or extension based on their selection, reducing the need for manual call transfers.
To stop robocalls you can implement a feature called a “Call Screening” system. Essentially you require the caller to press a digit before proceeding. This method can be effective in identifying and blocking automated robocalls while allowing legitimate callers to complete the call.
Using a single number to route calls to multiple destinations? Use the keypad entry to drive leads to the appropriate destination, simply by having them click the relevant digit.
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A powerful keypad entry system at the heart of the call flow builder
Setting up call routing, with a keypad entry can be done directly in the call flow builder. Simply add the option and setup which calls should be routed where, based on the digit pressed.
Elevate your caller’s experience by combining the keypad entry with a call greeting, call recording, geo-routing and all the other Nimbata call flow features.
Keypad Entry FAQ
Call tracking features are a set of tools and functionalities designed to enhance your ability to monitor, analyze, handle and optimize incoming phone calls generated by your marketing efforts. These features include whispers, call recordings and transcriptions, IVR, greetings, and call surveys, each offering unique benefits to improve customer interactions and refine marketing strategies.
An IVR, or Interactive Voice Response, is a technology system used in telecommunications that allows callers to interact with a computerized voice system through voice and keypad entry. IVR systems are commonly encountered when calling customer service lines, businesses, or automated hotlines. They serve as a way to efficiently route calls and provide automated assistance to callers.
This feature differs slightly from a traditional IVR, in the sense that the callers doesn’t interact with an automated assistant. With the IVR, the caller is greeted with a call greeting, instructing them to press a digit on their dial pad to connect with the caller.
Setting up a call greeting along with a keypad entry is a good way to filter out and block robocalls. Additionally you can streamline calls to the appropriate team member without having the caller wait on the line.
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