Notify clients of their call activity
Email Notifications allow you to quickly share call information with your clients or team members when a call meets certain criteria
It’s a busy world out there and sometimes you won’t be able to answer a call. Email notifications come to the rescue. Receive a personalized email with all the necessary call information to call back when able.
Email Notifications are a great way to share calls that meet certain “quality” criteria with your team. Email notifications can alert supervisors or team leaders when specific call recordings are available for review.
You generate calls towards your client but they don’t answer. Prove your marketing efforts by sending an email each time a call goes unanswered.
A powerful tool to alert your team or your clients
Send Email Notifications when a call or SMS is received, or if certain call conditions are met
Notify your clients or team members about calls. Configure the subject line, body text, logo, and call details shared.
Let your team members quickly revisit the call by clicking the activity button or listen to answered calls.
Similarly to Email notifications for calls, alert your clients about SMS their tracking numbers receive.
Triggers allow you to take charge on when an email will be sent. Setup notifications only when certain criteria are met (e.g. Missed calls, Qualified leads, etc..)
Email Notifications FAQ
Call tracking features are a set of tools and functionalities designed to enhance your ability to monitor, analyze, handle and optimize incoming phone calls generated by your marketing efforts. These features include whispers, call recordings and transcriptions, IVR, greetings, and call surveys, each offering unique benefits to improve customer interactions and refine marketing strategies.
Email notifications in call tracking refer to automated messages or alerts that are sent via email to notify users or clients about specific events or activities related to phone calls.
Email notifications are typically set to fire in the following circumstances:
Lead Generation: When a potential customer or qualified lead calls a business, an email notification can be sent to the client or team member to follow up on the lead promptly.
Call Recording: If calls are being recorded for quality assurance or training purposes, email notifications can alert supervisors or team leaders when specific call recordings are available for review.
Missed Calls: Businesses can set up notifications to inform them when calls are missed, ensuring that no potential leads or customer inquiries are left unattended.
Yes! You can use E-mail notifications to notify users or clients about specific events or activities related to SMS messages received.
If a client receives an SMS on their tracking number they can instantly get notified with details such as:
– Caller ID
– Caller Name
– SMS Message
Yes! E-mail Notifications can be customized to meet your needs. Set your own subject and body text and include any of the call related information that Nimbata has captured like:
– Caller ID
– Caller Name
– Call Outcome
– UTM parameters
– Marketing source
– Call Page
…and so much more!
E-mail notifications are a perfect pair with triggers. You choose when an email should be sent when certain criteria are met.
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