Powerful Call Tracking Add Ons.
From call recording to call whispers, our add-ons let you get the most from call tracking.
Give your setup a boost.
Take a step further with one of our powerful add-ons
Call Greetings
Play a pre-recorded message for your callers to hear before or while the call is connecting. Set this up as part of the ring-back tone that will loop until an agent picks up or as one-time audio that is followed by the traditional ringtone.
Call Surveys
Easily tag calls and mark their status by completing a quick survey with your dial-pad once the caller hangs-up. Configure tags from your Activity Page.
Caller ID Masking
By default, incoming calls will show the caller’s number on your Caller ID. Enable this feature to have the tracking number displayed as the Caller ID instead.
Transcriptions
Read and analyze the calls your business receives.
Call Recording
Record inbound calls and download, listen or rate them from your Activity Page.
E-mail Notifications
Receive E-mail Notifications for your inbound calls. Setup can be configured so that you are only notified when a call is not answered or a specific condition has been reached.
Whispers
Whispers prepare agents on where the call is coming from. Agents hear a custom audio message from calls to each tracking number.
Voicemail
Integrated Voice Mail means that you can listen to missed calls from the app.
