Classify and organize your leads
Tags make it easier to understand and analyze the quality of your inbound leads
Tags simplify your lead management process by highlighting the core of each conversation into a single label.
Get a clear view of the quality of your phone leads, the purposes and context of each call, the emotions of your callers towards your business and the actions that you should follow post-call to make them move down the funnel.
Filter your customizable dashboard and reports by tag to get a quick overview of the source, campaigns, adgroups and other call data like duration, destination numbers etc. of phone calls that meet your criteria.
We all miss calls, especially if they are placed out of business hours. Tagging these calls help you minimize the chances of getting lost in the wild and prioritize your follow-up tasks.
Change the way you analyze your leads
Label your phone leads based on conversation context and/or buyer intent
Tagging calls has never been easier. Pick a tag or apply multiple tags, simply by selecting the tag of your choice from the dropdown menu.
Choose between our out-of-the-box tags or create your own call tags. Create as many tag categories as you like and apply them throughout your account to all of your clients.
Looking to have calls tagged from the agents, without having to log into the platform? Use call surveys to automatically tag calls by pressing a key on their dial pad.
Call Tags pair perfectly with automation rules. If a call matches certain conditions you can setup an automation rule that tags the call each time the rule is met.
But, what if we told you that you can do
all that automatically?
Save time spent on manual classifying and managing your phone leads. Customize Νimbata to get your work done
more quickly – without manual work.
Automatically tag calls according to your business needs
Create as simple or as complicated rules you want in order to classify your phone leads your way.
Assign multiple tags at each call without putting the effort
Automation rules leave out manual effort while saving you time. This creates room for more detailed segmentation enhancing the lead classification process.
Call Tags FAQ
Call tracking features are a set of tools and functionalities designed to enhance your ability to monitor, analyze, handle and optimize incoming phone calls generated by your marketing efforts. These features include whispers, call recordings and transcriptions, IVR, greetings, and call surveys, each offering unique benefits to improve customer interactions and refine marketing strategies.
Call Tags are a call tracking feature that allows users to attach labels or tags to individual phone calls. These tags are used for categorizing, organizing, and retrieving calls for various purposes.
Call tagging is essential for tracking and managing calls efficiently. It helps organizations categorize calls, identify trends, and ensure that important calls are prioritized and handled appropriately.
Yes! Nimbata allows you to create and customize tags to align with your business specific needs and processes.
Call tagging can be done manually by agents or automated using a set of predefined criteria using automation rules.
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Leave stress out of set up process – attribute phone calls in a matter of seconds
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Save time spent on researching and educating yourself. with one of our Call Tracking Experts who will walk you through the platform and help you attribute your valuable phone calls back to your PPC & SEO efforts.