Call Surveys

Tag calls directly from your keypad

Call surveys allow agents, your client, or even yourself to automatically tag calls by pressing a digit on your dial pad, after the end of the call.

Nimbata will then populate the phone lead with the associated tag, in real time.

⚡️ Scoring leads directly from your dial-pad

Let your agents tag a call the moment the call ends.

⚡️ Real-time update of your call data

Update phone lead data with tags in real time.

Test out Keypad Scoring

Keypad scoring for real-time call tagging

Tag calls right after the call ends, by pressing a digit on your dialpad

Align digits pressed with call tags

Setup up to 10 options, by aligning each digit with a call tag of your choice

Use text-to-speech

Don’t have a custom recording? Nimbata uses advanced text to speech technology to transform any string of text to an audio message.

Choose the tone of voice and language

Choose the language of your call survey and the voice type (male or female).

But, what if we told you that you can do
all that automatically?

Save time spent on manual classifying and managing your phone leads. Customize Νimbata to get your work done
more quickly – without manual work.

Automatically tag calls without leaving your phone device

Create as simple or as complicated rules you want in order to classify your phone leads your way.

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Populate tags without putting the effort

Automation rules leave out manual effort while saving you time. This creates room for more detailed segmentation enhancing the lead classification process.

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Fine-tune your integrated apps with phone leads that matter

Combine automation rules with integration triggers to take control of your lead data quality by sending only the phone calls which have a specific property to your Google Ads, HubSpot, Google Analytics or even Slack.

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Call Surveys FAQ

What are Call Tracking Features?

Call tracking features are a set of tools and functionalities designed to enhance your ability to monitor, analyze, handle and optimize incoming phone calls generated by your marketing efforts. These features include whispers, call recordings and transcriptions, IVR, greetings, and call surveys, each offering unique benefits to improve customer interactions and refine marketing strategies.

What are Call Surveys or Keypad scoring?

With Keypad Scoring, you have the capability to input important details regarding an incoming call immediately after it concludes. Within the call survey, you can assess the call as a potential lead, attach a label to it for tracking and reporting purposes, and provide a rating for the call.
Once your conversation concludes, you wait for the customer to disconnect the call first. It’s important to note that only the agent handling the call will be privy to this survey; the caller won’t be aware of it.

Why is Call Tagging important?

Keypad scoring allows you or your teammates who handle calls to instantly tag calls without the need of any additional software. Using keypad entry with call surveys saves time and allows real time population of call data with critical information about the outcome of the call

How do I setup Call Surveys in Nimbata?

Navigate to Lead Tracking -> Call Flows. Create a new or edit an existing call flow with the Call Flow Builder. Add a call survey and choose the options that the agent will hear, prompting them to tag the call through a keypad entry

Power true attribution with
Call Tracking

Leave stress out of set up process – attribute phone calls in a matter of seconds

Test out Nimbata – free

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Product Updates

We are obsessed with revolutionising our product – that’s why we launch new enhancements, and features every month. Don’t see something you need? Drop your request in the chat or email us at hello@nimbata.com.

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FAQ

We’ve gathered all your question in one single place, get all your questions answered without even asking.

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Product Demo

Save time spent on researching and educating yourself. with one of our Call Tracking Experts who will walk you through the platform and help you attribute your valuable phone calls back to your PPC & SEO efforts.

See Nimbata in action

Product

Key Features

Integrations

A brief guide to Call Tracking Phone Numbers: What are they, why do you need them and how to get them in 4 steps

Tag calls directly from your keypad

Keypad scoring for real-time call tagging

But, what if we told you that you can do
all that automatically?

Automatically tag calls without leaving your phone device

Populate tags without putting the effort

Fine-tune your integrated apps with phone leads that matter

Call Surveys FAQ

Power true attribution with
Call Tracking

Wait, there is more!
Explore more about nimbata

Product Updates

FAQ

Product Demo

Resources

Get in Touch

Understand Call Volumes

Grow My Leads

Prove My Worth

Automation Builder is here! Auto-classify leads and create trigger-based integrations under a single roof!

Product

Key Features

Integrations

A brief guide to Call Tracking Phone Numbers: What are they, why do you need them and how to get them in 4 steps

Tag calls directly from your keypad

Keypad scoring for real-time call tagging

But, what if we told you that you can do all that automatically?

Automatically tag calls without leaving your phone device

Populate tags without putting the effort

Fine-tune your integrated apps with phone leads that matter

Call Surveys FAQ

Power true attribution with Call Tracking

Wait, there is more!Explore more about nimbata

Product Updates

FAQ

Product Demo

Resources

Get in Touch

But, what if we told you that you can do
all that automatically?

Power true attribution with
Call Tracking

Wait, there is more!
Explore more about nimbata