Revisit every conversation with call recording
Obtain a searchable database containing all call recordings, to gain comprehensive insights into your customer interactions, call handling, and other relevant information.
Recordings can be used for training new employees or coaching existing ones. Managers can review calls to identify areas for improvement and provide feedback.
Analyzing call recordings can provide insights into customer preferences, pain points, and trends, helping businesses tailor their products and services accordingly.
Record Calls and monitor the quality of customer interactions. These recordings help in training and improving customer service representatives.
Recordings can be used for maintaining accurate records of important conversations, transactions, or agreements.
Dig deeper into what your callers are talking about
Quickly review a conversation and unlock valuable insights from your customer’s conversations
Record calls, with a simple click of a button (yes really!) and instantly gain access to recorded calls in the Activity view.
Downloading important recordings can offer peace of mind, knowing that you have a backup of essential conversations. Recordings are in MP3 format.
Speed listening is practical because sometimes you wish to get a quick understanding of what the call is about. With the Nimbata player you can play recordings up to 3x speed.
Call Recording FAQ
Call tracking features are a set of tools and functionalities designed to enhance your ability to monitor, analyze, handle and optimize incoming phone calls generated by your marketing efforts. These features include whispers, call recordings and transcriptions, IVR, greetings, and call surveys, each offering unique benefits to improve customer interactions and refine marketing strategies.
Call recording is a process where audio conversations or phone calls are recorded and saved for future reference or analysis. This technology allows individuals, businesses, or organizations to capture and store conversations made over telecommunication devices such as landlines, mobile phones, or VoIP (Voice over Internet Protocol) services.
Recording calls can serve various purposes, including:
Compliance: In certain industries, there are legal and regulatory requirements to record and retain call conversations, such as in financial services or healthcare, to ensure compliance with industry-specific regulations.
Training and Coaching: Recordings can be used for training new employees or coaching existing ones. Managers can review calls to identify areas for improvement and provide feedback.
Customer Insights: Analyzing recordings can provide insights into customer preferences, pain points, and trends, helping businesses tailor their products and services accordingly.
Yes! Nimbata allows you to share the link of your recorded call with your team or clients. Pair recording with e-mail notifications to include the recording link to notifications you send to your clients.
Yes, Call recording is available at no extra cost, under all Nimbata’s paid plans.
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