Take control of your pay-per-call leads
Set a limit on the number of calls that your client will receive from a particular pay-per-call or advertising campaign during a specific time period.
Define the maximum number of calls you are willing to accept from a campaign within a given timeframe. This could be daily, weekly, or monthly.
Call capping helps you manage your advertising budgets effectively. It ensures that you don’t exceed your capacity to handle incoming calls or overextend resources.
For businesses, especially smaller ones, too many inbound calls at once can be overwhelming and lead to missed opportunities or poor customer experiences. Call capping helps you mitigate this risk.
Cap the number of inbound calls at whatever number meets your lead-gen needs.
A powerful capping system with simplicity in mind
Setting up call call capping, can be done directly at the number which will receive calls. Simply set at how many calls Nimbata should stop routing calls and when the capping should begin.
Use call capping along with priority or weighted call distribution to route calls to multiple destinations.
Call Capping FAQ
Call tracking features are a set of tools and functionalities designed to enhance your ability to monitor, analyze, handle and optimize incoming phone calls generated by your marketing efforts. These features include whispers, call recordings and transcriptions, IVR, greetings, and call surveys, each offering unique benefits to improve customer interactions and refine marketing strategies.
Call capping, in the context of marketing and advertising, refers to a limit or restriction placed on the number of calls that an advertiser is willing to receive from a particular pay-per-call or advertising campaign during a specific time period.
Call capping offers several benefits to advertisers and businesses engaged in pay-per-call and other marketing campaigns.
Here are some of the key advantages:
– Cost Control: Call capping allows advertisers to manage their advertising budgets effectively by limiting the number of inbound calls they receive. This prevents unexpected spikes in advertising costs, helping them stay within their budgetary constraints.
– Resource Management: By setting call limits, businesses can ensure that they have the necessary resources (such as staff or customer support) available to handle incoming calls efficiently. This prevents overextension and ensures a high level of customer service.
– Quality Assurance: Advertisers can focus on generating a manageable volume of high-quality leads rather than being inundated with calls that may not convert effectively. This quality control leads to more efficient use of resources and a higher return on investment (ROI).
– Strategic Planning: Advertisers can use call capping as a strategic tool to allocate resources effectively. For example, they can increase call limits during peak business hours and decrease them during slower times to maximize efficiency.
Navigate to Lead Tracking -> Destinations. Find the destination you wish to limit calls to. Set the number of calls Nimbata should place a cap on and when call capping should begin. Click on the call flow and check that the destination that is set to receive calls has the capping option enabled
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