December 2021

Dynamic Call Tracking

Dynamic Call Tracking: How To, Use Cases, and Best Tools in 2024

Dynamic Call Tracking based on Dynamic Number Insertion (DNI) Technology, is the method of displaying unique phone numbers on a website, based on a set of predefined rules according to the sources you wish to track. By adding a DNI script on your website, tracking numbers dynamically swap the number on your website and report […]

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Call Metrics

Tracking Call Performance Made Easy: Focus on These 3 Critical Metrics

Does this data-driven (chaotic in my opinion) world make you feel dizzy or even frustrated? 😵 Are you spending hours and hours in front of a screen reading all these articles and surveys about how you suppose to measure your call center’s efficacy? (but all you can think is the new episode that just came

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